Privacy Policy

Privacy Statement

What information do we collect about you?

During our normal business relationship, we may collect personal information from you. This will include but not limited to:

  • Contact information (name, phone number, email and physical address)
  • Work information (company, job title & office location)
  • Billing information (company, registered office, billing contact)
  • During our business relationship there will also be communication via phone & email as well as minutes taken at meetings Without the above minimum information, we may be unable to respond to any queries or do business with you.

Why do we need this information?

We need to collect personal information in order for us to:

  • Provide information on products or services that you request from us
  • Carry out our obligations arising from any contracts entered into between you and yourself
  • Notify you of changes to our services
  • Ensure we target you with relevant information relating to your industry

How do we collect this information?

We collect personal information in the following ways:

  • Emailing us from the website
  • Calling us from the number on the website
  • If you are engaged on a call with our clients or copied in on emails

Who do we share the information with?

We will not share your information with third parties except:

  • As required by law
  • As necessary to protect the company’s interests
  • With service providers acting on our behalf who have agreed in writing to protect all data
  • If you consent to us sharing your data

Data security

We take our clients’ confidentiality seriously, therefore:

  • All appropriate measures are put in place to ensure all client contact information and data is stored in a secure environment to prevent unauthorised access.
  • Only Solid Digit Limited’s staff can access this data through password encrypted VPN and logins, all of which are monitored and reviewed
  • Any data breach will be reported to the authorities within 48 hours of us discovering a breach

How long will we keep this information?

We will keep your personal information for the term of the relationship. Once this has ended, we will:

  • Retain your personal information for a period of time that enables us to:
    • Maintain our business records
    • Comply with record retention as required by law
    • Defend or bring about any legal claim
    • Deal with any complaint arising from the relationship
  • Delete all personal data not required for any of the above reasons

How can you update/delete or access your information?

You have the right to ask for a copy of any personal information we may hold on you. You can ask for it to be updated, deleted or corrected. If you require any of these options, please email hello@soliddigits.nz